Privacy Policy

Effective Date: March 20, 2020
Last Updated: June 1, 2025

At Native Gym, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website, mobile platforms, or physical gym facilities.

1. Information We Collect

We collect the following types of information:

• Personal Information
  Name, phone number, email address, and residential or billing address.

• Payment Information
  Payment data, such as card or mobile money details processed securely via Paystack, our trusted payment processor.

• Usage Data
  This includes IP address, device type, browser version, pages visited, and time spent on our site or app.

• Cookies & Tracking Technologies
  Cookies and tracking tools help us enhance your browsing experience and analyze website traffic.

2. How We Use Your Information

Your data is used for:

• Service Delivery
  Managing your membership, scheduling fitness sessions, processing payments, and providing access to our facilities.

• Customer Support
  Addressing inquiries, feedback, or any technical issues you may encounter.

• Communication
  Sending class reminders, health tips, newsletters, and promotional updates. You may unsubscribe at any time.

• Internal Operations
  Improving our gym programs, customer experience, and IT systems with support from Almach Inc.

• Legal Compliance
  Fulfilling regulatory and statutory requirements where applicable under Ghanaian law.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your data only with:

• Paystack: For secure transaction processing.

• Almach Inc.: Our IT partner responsible for managing and securing digital infrastructure.

• Legal Authorities: If legally required to do so by court order, subpoena, or governmental request.

4. Security of Your Information

We use industry-standard encryption, secure socket layers (SSL), and data access controls to protect your information. While we take reasonable precautions, no system can guarantee 100% security. You use our services at your own risk.

5. No Refund Policy

At Native Gym, all payments made are final and non-refundable, including:

• Membership fees

• Class or training session fees

• Promotional offers or discounted subscriptions

This policy is in place because:

• Membership slots are limited and reserved in advance

• Resources (trainers, equipment, schedules) are allocated once payment is confirmed

• Sessions missed due to personal reasons or lateness cannot be rescheduled without prior notice and approval

We encourage all members to fully evaluate their schedules, health status, and commitment before making payments. Exceptions may be made only under verified medical emergencies, and only at management’s sole discretion.

6. Your Rights and Choices

You have the right to:

• Request a copy of your personal information

• Request corrections to inaccurate or outdated data

• Request deletion of your information (subject to legal or operational limitations)

• Opt out of receiving marketing messages

To exercise your rights, please contact us at the details provided below.

7. Cookies and Tracking

We use cookies to:

• Keep you signed in

• Remember your preferences

• Track usage for analytics

You may disable cookies via your browser settings, but doing so may affect certain features of our website.

8. Children’s Privacy

Our services are intended for individuals aged 13 and above. We do not knowingly collect information from children under 13. If such data is discovered, it will be deleted promptly.

9. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with an updated “Effective Date.” You are encouraged to review it regularly.

10. Contact Us

If you have any questions about this Privacy Policy or how we manage your information, reach out to us:

• Email: fitness.nativegym@outlook.com

• Phone: +233 (0) 553 390054

• Address: GN-0298-0841, Opposite Royal Palm Estate, Tema Community 25, Ghana